FAQ (Frequently Asked Questions)

How do I contact Tokyo Cleaner?

Need to get in touch with Tokyo Cleaner support? Contact our team by phone at 03-6416-5784 / 050-5539-0377 or email us at info@tokyocleaner.jp. If you have additional questions please use the form below, we’ll get back to you as soon as possible!

How does Tokyo Cleaner work?

Get everything done with just a click.Tokyo Cleaner is the leading platform in Japan for connecting individuals looking for household services with top-quality, pre-screened, and internally trained service professionals.

From home cleaning to interior design to furniture assembly, Tokyo Cleaner instantly matches thousands of customers every week with well-trained experts within Tokyo.

With a seamless 60-second booking process, Tokyo Cleaner is the easiest, most convenient way to book home services. Ready to change how you get stuff done around the house?

Who is my cleaning expert?

We’ll let you know who your professional is as soon as we’ve made a match. This could happen anywhere from a few days beforehand, to just a few hours, depending on your location within Tokyo.

If you want to check, visit the Service page Click Here, and check if there’s a name next to the “Experts” field. If not, don’t fret; we’ll make sure one of our background-checked and highly-rated pros arrives on time. Go to your Bookings Page

Who are the cleaning experts that work at Tokyo Cleaner?

The expert cleaners using the Tokyo Cleaner platform are background-checked, trained by our experienced local managers, and highly-rated. All professionals that claim bookings using the Tokyo Cleaner platform are experts from the local community, who use Tokyo Cleaner for the flexibility and convenience of finding customers. Check out our list of experts here.

If anything goes wrong during your booking contact our customer experience team at info@tokyocleaner.jp we’ll get started on making things right.

How do I contact my pro?

24 hours before your booking begins, we’ll provide a phone number for your professional. If you’re trying to reach them, and they’re taking a little while to respond, don’t worry. Sometimes pros are in transit or have poor cell reception. They also might call you if they have questions. Pick up! They’re friendly!

How do I reschedule my booking?

Rescheduling your booking is easy!First, we want to check whether or not an expert cleaner has been assigned to your booking.

How do I check this? You will check your booking confirmation email here.

If your booking confirmation email looks like the one to the right, a cleaning has already been assigned to your booking and will contact you to confirm the date and time for your booking.

If Tokyo Cleaner has already contacted you to schedule and you need to reschedule from your initially agree upon time, we ask that you reach back out to us directly to reschedule at info@tokyocleaner.jp

Is Pricing Negotiable?

Sure it is! Depending on the number of cleanings you require the more ability we have to adjust the price to your budget. The more places you have (especially in the same location) the more flexibility we have on price negotiations.

Our Customer Support team is standing by to address any questions you have about pricing at 03-6416-5784 / 050-5539-0377 or email us at info@tokyocleaner.jp

What is your service area?

We serve the entire Tokyo metropolitan area.

Minato-ku・Shinjuku-ku・Shinagawa-ku・Meguro-ku・Oota-ku・Setagaya-ku・Shibuya-ku・Nakano-ku・Suginami-ku・Nerima-ku・Taito-ku・Sumida-ku・Koutou-ku・Arakawa-ku・Adachi-ku・Katsushika-ku・Edogawa-ku・Chiyoda-ku・Chuou-ku・Bunkyou-ku・Toshima-ku・Kita-ku・Itabashi-ku

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